Q1: How to use a 3G phone to view the camera?   First, please note that you have to use our NTIC IP products, because only they support RTSP protocol so that you can use 3G phones to view the image. Please follow the under steps to make it work: 1.Please set up your camera on the Internet first. For how to set up the camera on the    internet, please refer to user manual 2. On camera side, please check the settings:   1.Please check Stream2 Settings in "Video / Audio" page:     a.Choose "MPEG4" in Dual Bitstream setting.     b.Confirm the Fixed BitRate lower than 128Kbps. The suggestion setting is 48Kbps.       (Because the 3G network bandwidth is limited, you can't use too large bitrate or       you will get nothing on your cell phone.)     c.Choose QSIF size (176*120 for NTSC & 176*144 for PAL) in resolution setting       (Because the video size of 3GPP player in 3G phone is limited, you can't use too large       video size or you will get nothing on your cell phone.)     d.If you make sure all the setting of stream2 but can’t watch video on 3GPP phone and       PDA. Please make sure that you use "554" as your RTSP port in "Stream" page.       (Because most ISP and players do not allow or support port number other than 554 to       let RTSP streaming go through.)   2.On 3G phone sides:     a.Please open the WAP browser in it.     b.Please type URL in the browser:        http://dis.ntic.com.tw/wap/     c.Please enter your ID/Password than click login.     d.Choose your Device and watch the live video. NOTICE:   On 3G phone sides, if you don’t have the service of platform.     a.Please use the players not browser in it. (Such as realplayer or any multi media        players in it)

Q2: What is the 3GPP phone support list for NTIC cameras?   A Here is the 3GPP phone list: Nokia: 3230, 6111, 6170, 6230, 6255, 6260, 6270, 6280, 6600, 6630, 6680, 7270, 7280, 7370, 7380, 7610, 8800, N70, N73, N80, N81, N90, N95-8G Motorola: A780, E770 Sony Ericsson: K300i, K508i, K55O, K600i, K700i, K750i, K800i, P900i, S700i, W800i, W810i, W900i, Z520i, Z800i, Z1010 Samsung: Z508

Q3: Can I use the RealPlayer in PDA to view the video of the camera?   Unfortunately, the version of RealPlayer in PDA does not support to view our camera, so you can't do that.

Q1: How to get the IP address of the Video Server or IP camera?   At first you can use our IP EDIT to get the IP address of our products and connect to them and the IP EDIT you can download it. If it doesn't work, you have to refer the following. a> Your Network environment has DHCP service: Please reset your camera to factory default settings first, push the H/W reset button for more than 6 seconds and then use IP EDIT to find its IP address. b> Your Network environment does not have DHCP service: 1. Reset your camera to factory default settings. 2. Connect your camera to your PC directly by a cross-over line directly. If you do not have a     cross-over line, please refer to the following picture to connect your camera to PC: 3. Set IP address of your PC to be 169.254.1.100 / mask : 255.255.0.0 4. Power on your camera. 5. Open an Internet Explorer and type 169.254.1.127 to connect the camera.

Q2: If the UPnP of my IP device doesn’t work, how can I set up my camera over            Internet?   Please try the following steps:     Connect your camera to the router, and use IP EDIT to find the IP address of your camera     in LAN. You can refer to the following picture to set up your equipments: If the LAN IP address of your camera is 192.168.0.2, please forward some ports for 192.168.0.2 in the router side. Please refer the stream page in the Configuration to NAT these ports HTTP Port (TCP), RTSP Port (TCP) & Control Port (TCP)

Q3: The image is black. Why?   Reason:   1. The UPnP failed or wrong setting of RTSP & Control Port.   2. You didn't forward the ports of network page of the camera on your router.   3. Your IPPlayer software didn’t install successful. Solution:   Check your IPPlayer software install successful and you have to forward your ports for your   camera on your router if your router doesn’t support UPnP.

Q4: When to use the "UPnP"? What is "UPnP"?   If you don't want to forward port on the router manually, you can enable the "UPnP" in the DIS/UPnP page of the camera to forward the port on the router automatically. (Note that your router has to have "UPnP" function as well, and the UPnP function is default on) Our "UPnP" function will detect available ports from router that didn’t use by other devices and map the necessary port numbers of Network page with the router automatically, that we so called "Smart UPnP".

Q5: How to use PPPoE?   The following steps are the correct procedures.   1. Set up your camera in the LAN or connect to your PC by a cross-over line   2. Configure the valid settings (user name) of PPPoE connection on network page.   3. Choose Auto Start after reboot.   4. Click save, the camera will connect to internet via PPPoE after it booted.

Q6: What is the difference between fixed quality and fixed bitrate? Which one is            better for me?   As you know, in our products you can select fixed bitrate to control the amount of the video stream data per second. If you select fixed quality, the amount of video stream data would be floating depending on the motion in the video. (From 1Kbps~3Mbps) Fixed quality uses a higher bit rate during fast motion scenes and a lower bit rate during slow motion scenes. Fixed bitrate means a constant bit rate must be used. The available bandwidth is fixed, like videoconferencing delivered on channels with fixed bandwidth. So you may lose some images during fast motion scenes.

Q7: What is the default IP address of our products?   The default IP address is 169.254.1.127 / mask : 255.255.0.0, but the DHCP default is ON, you can get the default IP only for DHCP failed.

Q1: Why cannot I see the image as the following even though I change the security            settings of IE?   1. Open IE, Click Tools / Internet options. Choose Security page and click "Custom Level" button. In "Download signed ActiveX controls" item, choose "Enable" or "Prompt". 2. You also can download the IPPlayer software in player install page.

Q2: I would like to know if there is a way to view IP cameras via browsers other than IE.            (Such as Oera, Firefox, Galeon, etc.)   Browser IE FIREFOX OPERA GREENBROWSER MAXTHON KKMAN Usable YES NO NO YES YES YES

Q3: Why can't I hear the audio from the camera?   Check the following items first.   1. Make sure you didn't click the "Mute" item on the home page.   2. Make sure you have already install MIC on your IP device. Only some models have internal       microphone of our IP device.

Q1: How to do recording with USB Stick?     1. First, you can do recording on the home page. Click right button on the video. There will print a       function can set recording path and start recording, or you can choose the PC-Side of record       setting. All the 2 ways are recording the files in your PC.   2. Another way you can also record the file in storage if your models have storage interface.       Choose the Recording Device to "USB" in storage page and you can sett recording time here.       Startthe Server-Side recording in home page. The recording file will be store in USB storage.       (Notice: The format of storage should be FAT/FAT32)

Q2: Why can't I playback the video clip sent to FTP server?   It maybe due to the low network bandwidth. Please adjust the video size to smaller and use "constant bit rate =128Kbps or lower value" (in Audio and Video page) to suit to your network bandwidth and try again.

Q1: I cannot receive the alarm picture/video when using Digital Input. How do I send            alarm picture/video by email?   You have to fill in the blanks with your SMTP server address/Recipient email address/User name/password on SMTP/FTP page first. Notice: Recipient email address means the account that you want to receive the snapshot email. The SMTP server address, username and password are for the sender's account. Take the following picture for example. test@ntic.com will receive the snapshot email from send@ntic.com. Go to the application page and Enable the Digital Input, and choose alarm picture/video and send by email.

Q2: I cannot receive the snapshot when using Digital Input. How do I send snapshots by            FTP?   You have to fill in the blanks with your FTP server address/FTP Port/User name/password on SMTP/FTP page first. Go to the application page and Enable the Digital Input, and choose alarm picture/video and send by FTP.

Q3: I set up the buzzer according to the diagram and still could not get it to work. Besides            providing power, is there anything else I need to do to get the buzzer to turn on when            Digital Input is detected? Also, what pin numbers should we be using?   You need to set up your buzzer and check which conditions of digital input should be used. Go to Application page, check the Trigger Digital Output box.

Q4: How do I trigger Digital Output by Digital Input?   Go to Application page to check the Trigger Digital Output box.

Q5: Why does the camera ask me the user name and password after I have restored            default settings or reset the camera?   Some of our products have a default password. The default user name and password is sysop / sysop.

Q6: When I click the patrol button on a PTZ camera, the camera does noting. Why?   To use the patrol function, the user needs to set the preset location in Camera Control page first for the camera to follow. Clicking the patrol button will make the camera move to the locations.

Q1: Why the IE browse cannot connect to the server after successfully installing?     1. Reason: The Plug-in is not correctly installed.       Solution: Please lower the security level of IE linkthe following picture marked.   2. Reason: The HTTP Port is not assigned in URL.       Solution: Type "http://assigned:HTTP Port" , such as http://192.168.0.100:8080 in URL.   3. Reason: Forgot the HTTP port.       Solution: Use the IP EDIT to search the IP of your device.

Q2: When I connect Video Server or Network Camera for a while, an exception fault            happens and forces me to close IE?   It is dependent on browser version, Windows version, and service pack Etc. If you face such problem, please collect this information and contact us.

Q3: How many users are allowed to connect Video Server or Network Camera?   Allow twenty users if the bandwidth is sufficient.

Q4: What is the passive mode of FTP?   Normally, when you connect to an FTP site, the site establishes the data connection to your PC (the client). However, if the site allows passive transfers, you can have your PC establish the data connection. This is useful in some network environment protected by firewall or proxy.

Q1: How to upgrade firmware remotely?   The firmware format is .bin can upgrade the firmware remotely. You can go to the Upgrade page to upgrade the firmware.

Q1: I cannot install the Video Server or Network Camera.     1. Reason: The power is not plugged.       Solution: Please check the power is plugged correctly.   2. Reason: The network does not work.       Solution: Open a DOS prompt and type "PING 127.0.0.1" to see if any response is back. If not,                     his or her network has problem.   3. Reason: The IP is invalid.       Solution: Open a DOS prompt and type "PING Assigned IP Address" to see if any response is                     back. If not, please check network connection of IP devices.

Q2: I cannot find Video Server or Network Camera after rebooting.     1. Reason: The assigned IP is not fixed.       Solution: a. aunch the IP EDIT again.                     b. Check the "Link to selected device" option. User can type "PING" command to                         awaken IP.   2. Reason: User forgot the IP Address.       Solution: Execute the factory setting. Please refer to the user manual to review the detail                     information.

Q3: I cannot use IP Edit to find the Video Server or Network Camera.     1. Reason: The power is not plugged.       Solution: Please check the power is plugged correctly.   2. Reason: The Network does not work.       Solution: Open a DOS prompt and type "PING 127.0.0.1" to see if any response is back. If not,                     the network has problem.   3. Reason: The IP is invalid.       Solution: Open a DOS prompt and type "PING Assigned IP Address" to see if any response is                     back. If yes, please switch other IP instead.   4. Reason: Multiple networks with the same address installed in users' PC or Notebook.       Solution: Open a DOS prompt to run IPCONFIG to list all network interfaces and see if any                     conflict among those network interfaces. In such case, change the sub-network / IP                     address of unused network or just remove it.

Q4: I forgot the password of my video server/network camera, what should I do?   We are sorry you might need to reset the device to make it back to its default settings. You can achieve that purpose by using a probe to click the reset button inside the reset hole for 6 ~10 seconds and you can release the reset button and using the default password to login again.

Q5: How to make sure the device is using DHCP to get IP address, or using a fixed IP            address?   You can visit the configuration -> network page, where if the DHCP ON, it means the device to get IP address via DHCP. Otherwise it means it uses the fixed IP address.

Q1: How do I restore factory default setting?   There is a button in a hole on the case of the camera that is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, please restore the factory settings and install again. Steps: 1. Find a probe (like a paper clip) to click the reset button inside the reset hole.           2. Hold the button down for 6~10 seconds.           3. You can release the reset button and set up the camera again.

Q1: Why cannot I see the image as the following even though I change the security            settings of IE?   Open IE, Click Tools / Internet options. Choose Security page and click "Custom Level" button. In "Download signed ActiveX controls" item, choose "Enable" or "Prompt".

Q2: How to delete the Plug-in?   Open IE, Click Tools / Internet options. Choose General page and click "Settings" button of the "Temporary Internet files". Click "View object button". You can see the file under the "C:\WINNT\Downloaded Program Files" and delete IP Player Control.

Q1: Does it work with Windows Vista?   Currently the NTIC DDNS platform is compatible with Vista32 but not the 64bit version.

Q2: How to use Video Server's PTZ function to control the camera?   After login to the NTIC DDNS platform, click and select Configuration, then choose Serial Port . Please enable the PTZ. PTZ control panel will appear in the main page. (The default setting is PTZ disable)

Q3: Why will mosaic appear when viewing the video image?   The sufficient bandwidth is the main reason to slow the transmitting. Please detect the upload bandwidth.