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♦ 3GPP phone and PDA
Q1: How to use a 3G phone to view the camera?
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First, please note that you have to use our NTIC IP products, because only they support RTSP protocol so that you can use 3G phones to view the image. Please follow the under steps to make it work:
1.Please set up your camera on the Internet first. For how to set up the camera on the internet, please refer to user manual
2. On camera side, please check the settings:
1.Please check Stream2 Settings in "Video / Audio" page:
a.Choose "MPEG4" in Dual Bitstream setting.
b.Confirm the Fixed BitRate lower than 128Kbps. The suggestion setting is 48Kbps. (Because the 3G network bandwidth is limited, you can't use too large bitrate or you will get nothing on your cell phone.)
c.Choose QSIF size (176*120 for NTSC & 176*144 for PAL) in resolution setting (Because the video size of 3GPP player in 3G phone is limited, you can't use too large video size or you will get nothing on your cell phone.)
d.If you make sure all the setting of stream2 but can’t watch video on 3GPP phone and PDA. Please make sure that you use "554" as your RTSP port in "Stream" page. (Because most ISP and players do not allow or support port number other than 554 to let RTSP streaming go through.)
2.On 3G phone sides:
a.Please open the WAP browser in it.
b.Please type URL in the browser:
http://dis.ntic.com.tw/wap/
c.Please enter your ID/Password than click login.
d.Choose your Device and watch the live video.
NOTICE:
On 3G phone sides, if you don’t have the service of platform.
a.Please use the players not browser in it. (Such as realplayer or any multi media players in it)
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Q2: What is the 3GPP phone support list for NTIC cameras?
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A Here is the 3GPP phone list:
Nokia: 3230, 6111, 6170, 6230, 6255, 6260, 6270, 6280, 6600, 6630, 6680, 7270, 7280, 7370, 7380, 7610, 8800, N70, N73, N80, N81, N90, N95-8G
Motorola: A780, E770
Sony Ericsson: K300i, K508i, K55O, K600i, K700i, K750i, K800i, P900i, S700i, W800i, W810i, W900i, Z520i, Z800i, Z1010
Samsung: Z508
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Q3: Can I use the RealPlayer in PDA to view the video of the camera?
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Unfortunately, the version of RealPlayer in PDA does not support to view our camera, so you can't do that.
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♦ Network
Q1: How to get the IP address of the Video Server or IP camera?
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At first you can use our IP EDIT to get the IP address of our products and connect to them and the IP EDIT you can download it. If it doesn't work, you have to refer the following.
a> Your Network environment has DHCP service:
Please reset your camera to factory default settings first, push the H/W reset button for more than 6 seconds and then use IP EDIT to find its IP address.
b> Your Network environment does not have DHCP service:
1. Reset your camera to factory default settings.
2. Connect your camera to your PC directly by a cross-over line directly. If you do not have a cross-over line, please refer to the following picture to connect your camera to PC:

3. Set IP address of your PC to be 169.254.1.100 / mask : 255.255.0.0
4. Power on your camera.
5. Open an Internet Explorer and type 169.254.1.127 to connect the camera.
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Q2: If the UPnP of my IP device doesn’t work, how can I set up my camera over Internet?
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Please try the following steps:
Connect your camera to the router, and use IP EDIT to find the IP address of your camera in LAN. You can refer to the following picture to set up your equipments:
If the LAN IP address of your camera is 192.168.0.2, please forward some ports for 192.168.0.2 in the router side. Please refer the stream page in the Configuration to NAT these ports HTTP Port (TCP), RTSP Port (TCP) & Control Port (TCP)
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Q3: The image is black. Why?
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Reason:
1. The UPnP failed or wrong setting of RTSP & Control Port.
2. You didn't forward the ports of network page of the camera on your router.
3. Your IPPlayer software didn’t install successful.
Solution:
Check your IPPlayer software install successful and you have to forward your ports for your camera on your router if your router doesn’t support UPnP.
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Q4: When to use the "UPnP"? What is "UPnP"?
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If you don't want to forward port on the router manually, you can enable the "UPnP" in the DIS/UPnP page of the camera to forward the port on the router automatically. (Note that your router has to have "UPnP" function as well, and the UPnP function is default on)
Our "UPnP" function will detect available ports from router that didn’t use by other devices and map the necessary port numbers of Network page with the router automatically, that we so called "Smart UPnP".
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Q5: How to use PPPoE?
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The following steps are the correct procedures.
1. Set up your camera in the LAN or connect to your PC by a cross-over line
2. Configure the valid settings (user name) of PPPoE connection on network page.
3. Choose Auto Start after reboot.
4. Click save, the camera will connect to internet via PPPoE after it booted.
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Q6: What is the difference between fixed quality and fixed bitrate? Which one is better for me?
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As you know, in our products you can select fixed bitrate to control the amount of the video stream data per second. If you select fixed quality, the amount of video stream data would be floating depending on the motion in the video. (From 1Kbps~3Mbps) Fixed quality uses a higher bit rate during fast motion scenes and a lower bit rate during slow motion scenes. Fixed bitrate means a constant bit rate must be used. The available bandwidth is fixed, like videoconferencing delivered on channels with fixed bandwidth. So you may lose some images during fast motion scenes.
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Q7: What is the default IP address of our products?
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The default IP address is 169.254.1.127 / mask : 255.255.0.0, but the DHCP default is ON, you can get the default IP only for DHCP failed.
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♦ Video and Audio
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♦ Recording and Video clip
Q1: How to do recording with USB Stick?
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1. First, you can do recording on the home page. Click right button on the video. There will print a function can set recording path and start recording, or you can choose the PC-Side of record setting. All the 2 ways are recording the files in your PC.
2. Another way you can also record the file in storage if your models have storage interface. Choose the Recording Device to "USB" in storage page and you can sett recording time here. Startthe Server-Side recording in home page. The recording file will be store in USB storage. (Notice: The format of storage should be FAT/FAT32)
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Q2: Why can't I playback the video clip sent to FTP server?
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It maybe due to the low network bandwidth. Please adjust the video size to smaller and use "constant bit rate =128Kbps or lower value" (in Audio and Video page) to suit to your network bandwidth and try again.
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♦ Application
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♦ Connection
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♦ Upgrade
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♦ Installation
Q1: I cannot install the Video Server or Network Camera.
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1. Reason: The power is not plugged. Solution: Please check the power is plugged correctly.
2. Reason: The network does not work. Solution: Open a DOS prompt and type "PING 127.0.0.1" to see if any response is back. If not, his or her network has problem.
3. Reason: The IP is invalid. Solution: Open a DOS prompt and type "PING Assigned IP Address" to see if any response is back. If not, please check network connection of IP devices.
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Q2: I cannot find Video Server or Network Camera after rebooting.
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1. Reason: The assigned IP is not fixed. Solution: a. aunch the IP EDIT again. b. Check the "Link to selected device" option. User can type "PING" command to awaken IP.
2. Reason: User forgot the IP Address. Solution: Execute the factory setting. Please refer to the user manual to review the detail information.
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Q3: I cannot use IP Edit to find the Video Server or Network Camera.
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1. Reason: The power is not plugged. Solution: Please check the power is plugged correctly.
2. Reason: The Network does not work. Solution: Open a DOS prompt and type "PING 127.0.0.1" to see if any response is back. If not, the network has problem.
3. Reason: The IP is invalid. Solution: Open a DOS prompt and type "PING Assigned IP Address" to see if any response is back. If yes, please switch other IP instead.
4. Reason: Multiple networks with the same address installed in users' PC or Notebook. Solution: Open a DOS prompt to run IPCONFIG to list all network interfaces and see if any
conflict among those network interfaces. In such case, change the sub-network / IP address of unused network or just remove it.
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Q4: I forgot the password of my video server/network camera, what should I do?
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We are sorry you might need to reset the device to make it back to its default settings. You can achieve that purpose by using a probe to click the reset button inside the reset hole for 6 ~10 seconds and you can release the reset button and using the default password to login again.
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Q5: How to make sure the device is using DHCP to get IP address, or using a fixed IP address?
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You can visit the configuration -> network page, where if the DHCP ON, it means the device to get IP address via DHCP. Otherwise it means it uses the fixed IP address.
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♦ Maintenance
Q1: How do I restore factory default setting?
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There is a button in a hole on the case of the camera that is used to reset the system or restore the factory default settings. Sometimes resetting the system sets the system back to normal state. If the system problems remain after reset, please restore the factory settings and install again.
Steps: 1. Find a probe (like a paper clip) to click the reset button inside the reset hole. 2. Hold the button down for 6~10 seconds. 3. You can release the reset button and set up the camera again.
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♦ Plug-in
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♦ Others
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